How long will it take for my order to be complete?
- Since every bag is made completely made by hand- estimated completion and shipping will be between 1-2 weeks.
- We will repair any and all manufacturing defects in timely matter and free of charge.
- We will repair any faults/defects that are within one year of it's purchase date.
- Please email us at firstname.lastname@example.org with order number and description of damage in detail (photos will help us greatly).
- Please note, mailing the item to us for repair- will be at your own expense.
My item has a defect upon arrival. What should I do?
- Please fill out the return form found in the original packaging and we will gladly mail you a new one.
- No, currently all of our bags & accessories are made from authentic leather originated from Italy.